EFaucets.com Complaint - Costly mistake
RACINE, WISCONSIN -- I am still trying to return a kitchen sink that I tried to cancel the evening after I ordered it on line. It even said the order would not be placed until the next day if ordered after 3 P.M. I was told I could NOT cancel the order because it was a "special" order which I learned the next day from another agent that this was not true. I was advised I had to read the cancellation policy which is deeply hidden in their website. I have ordered many things on line, but this has been the worst. I ended up on hold for over an hour at a phone number supplied and finally called my credit card company to dispute the charge in total disgust. The credit card agent called the company and told me they were closed. I have been trying to call again today to get a special number to send back the sink and will be forced to pay shipping charges and a restocking charge. This is a total ripoff and I plan to pursue this with federal government agencies. The company website says they open at 8:00 A.M. and it is now 8:14 and still no one answers the phone.
Whatever you do, DO NOT EVER ORDER ANYTHING FROM THIS COMPANY. I hope they go out of business. The worst customer service ever!!!!!!
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