Century Link Complaint - Not Recommended For Any Level Of Service

Review by ZNC on 2010-08-23
I have a company in a small NC town and this company is the LEC severely limiting my options. In the last 4 months I have had 3 different outages including the latest one which is now in its fifth day. They are not helpful on the phone showing poor customer service which is surprising due to the fact that I am a business class customer!

I am 100 yards from the NOC in my town and I per them the only business class customer in my small area so I would expect better and possibly because I am the only one this is a by product?

I am aggressively looking for another ISP as we speak and will probably go with Charter even though I know they have poor reviews because it has got to be better than what I have now!
Company Response on 09/01/2010:

My name is Joey and I'm with CenturyLink. I'm sorry to hear about the trouble you've had with our company. I would be more than happy to look into the issue for you. Just email your name, account number and any other details on the issue to Joey@CenturyLink.com and I'll see what I can find out. Thanks.

Joey H
CenturyLink Customer Outreach
Comments:1 Replies - Latest reply on 2010-08-24
Posted by Alain on 2010-08-24:
I know someone that works for Century Link (at a low level, though) and I relayed your complaint to them. The best they could do was mention it to a supervisor and it probably won't get much further than that. Hopefully you will go with another ISP that gives you better customer service.

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