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Century Link Complaint - Not Recommended For Any Level Of Service

Review by ZNC on 2010-08-23
I have a company in a small NC town and this company is the LEC severely limiting my options. In the last 4 months I have had 3 different outages including the latest one which is now in its fifth day. They are not helpful on the phone showing poor customer service which is surprising because that I am a business class customer!

I am 100 yards from the NOC in my town and I per them the only business class customer in my small area so I would expect better and possibly because I am the only one this is a by product?

I am aggressively looking for another ISP as we speak and will probably go with Charter even though I know they have poor reviews because it has got to be better than what I have now!
Company Response on 09/01/2010:
ZNC,

My name is Joey and I'm with CenturyLink. I'm sorry to hear about the trouble you've had with our company. I would be more than happy to look into the issue for you. Just email your name, account number and any other details on the issue to Joey@CenturyLink.com and I'll see what I can find out. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
Comments:1 Replies - Latest reply on 2010-08-24
Posted by Alain on 2010-08-24:
I know someone that works for Century Link (at a low level, though) and I relayed your complaint to them. The best they could do was mention it to a supervisor and it probably won't get much further than that. Hopefully you will go with another ISP that gives you better customer service.

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