Victoria Secret Complaint - Rude Employees and Company Return Exchange Policy
BRIGHTON, MICHIGAN -- My daughter purchased a bra from Victoria Secret. They arrived later in the evening more toward store closing hours. After trying the bra on and asking if it could be returned, she were told yes, with receipt within 90 days. Re-thinking the color for practical purposes, she decided to exchange the bra for a more natural color. The returned to the store less than 24 hours after the original purchase with the intent to exchange.
The counter person took the bra to a back area, came back out and refused the exchange, stating that the bra had wear marks and body stains on it. The bra was never taken out of the VS bag. The tags and all were on it. The tissue had the original folding on it.
My daughter pointed these facts out to the saleswoman and the woman told her she probably wore it around the house all day. My daughter told her she couldn't be aware of any such marks as the item was never removed from the bag. This same woman ( who by the way opened the dressing room for her the night before) told my daughter that she should have been careful and looked at the merchandise before she purchased it because they wold have given her a discount for damaged goods, if it was brought to the sales staff. d My daughter responded by loudly asking, so the entire store would hear, how many woman of different shapes tried the bra on, decided not to purchase it and then the Victoria Secret staff placed back into the drawer. She said the woman just walked away from her, as she continued to say that she came in to exchange the bra not return it.
She will be contacting the Victoria Secret corporate office with her complaint and never shopping there again.