JetBlue Complaint - Worst Customer Service!!!
RUDE, ARROGANT, POORLY TRAINED CUSTOMER SERVICE STAFF!!!
Extremely LONG wait time on phone, and they do not resolve ANYTHING. Instead, they bounce you around from agent to agent and then to a supervisor who will do nothing more than credit you a measly $50 that you have to USE to FUTURE travel only!! How arrogant of them to expect you to use a credit for future travel with THEM- when they ruin your travel experience to begin with?!
I was a very frequent flier with Jetblue until NOW. I booked a trip to Miami last summer and decided to go along and book a package which would include a cruise, hotel stay, and airfare altogether. The day of my trip arrives and it turns out I have NO seats (my boyfriend and I) on the plane!! We had been charged the extra $50 for more legroom which I was told was going to be complimentary, but had NO seat anyway. It took them 20 minutes to figure out what was going on, and another 20 minutes to find us seats! I was terribly annoyed but had never encountered a problem and decided to brush it off. Once we got to the hotel we realized that our room reservation was messed up as well! We had reserved a JUNIOR ONE BEDROOM SUITE and were put in a regular room after paying for the more expensive room! After being put on hold for HOURS on the phone in the hotel lobby, the concierge felt bad and issued us a COMPLIMENTARY upgrade to the room we were supposed to get in the first place! Jetblue did nothing but apologize and act as if they didn't know "how this could've happened, but they would review the phone call transcripts and get back to us in 7 business days". YEAH sure, get back to me once my vacation is OVER. That'll help.
Horrible experience and that was only the tip of the iceberg! They did the same exact thing AGAIN this summer when I decided to give them another chance and trust them when booking a trip to Vegas. Again, NO seats, no show tickets (which were promised with the hotel reservation) , NO shuttle bus transportation (which was PREPAID). It took me 2 days to get a hold of them, 9 hours of hold time TOTAL, a whole lot of aggravation, rude agents, and all I got were 2 measly $50 vouchers to use only for FUTURE travel with ....... JETBLUE! Awful ...... awful.....AWFUL company.
Spend a little extra and travel with a more reputable company. The time you will have to invest if you dare encounter any issue is just NOT worth it. I wish I would have read these reviews before booking with them again!