TUCSON, ARIZONA -- I was a victim of an accident July 1, 2010 - the driver of the other vehicle had a suspended license and the owner of the vehicle (who was not in the car at the time) has Progressive Insurance. The agent was rude and condescending on every occasion. Progressive dragged their feet, didn't get the applicable information (I obtained and faxed it to them!) and when presented with police reports, citations, witnesses, etc. - still chose to "investigate" - being nasty and dragging the process on further. My vehicle was totaled, and the offer (some weeks later) was about as low as they could go - including deductions for dog hair and general cleaning of the vehicle. The agent also had my vehicle towed against my wishes - prior to their acceptance of liability for the accident.
I would NEVER get or recommend Progressive to anyone.