Enterprise Rent-A-Car Complaint - Enterprise Rent-A-Car Overcharged Damage Claim
My friend and I rented a car from Enterprise at the SHERATON 15 S. 36TH STREET PHILADELPHIA, PA office on 8/4/2010. Since we only needed it for one day, so we decided not to buy the damage insurance, and everything was fine until the next day when we returned the car. There was suddenly a dent on the roof, an Enterprise employee insisted I had to fill a report and pay for the damage. Two weeks later, I got a letter from Enterprise that the total amount I have to pay is $2844.46 which includes New Parts ($366.25), Labor ($1382.50), Materials ($178.20), Administrative Fees ($150), Loss uf Use ($574.82), and Diminishment of Valuse ($192.68). I found it's absurd. I took the picture of the dent when we returned the car, and it's only a small one. I believe Enterprise overcharged it, and I seriously doubt that the dent was there even before we rented it!
Enterprise needs to resolve this matter correctly as I did not do any damage to the vehicle at all and even if I need to pay for the dent, the repair fee is still too high.