Bob's Furniture Complaint - Terrible Delivery and Customer Service
NANUET, NEW YORK -- Never shop at the Nanuet Bob's Furniture. I purchased a living room set I fell in love with along with the cocktail table and two end tables. I was accommodated for a week later delivery. Delivery day, furniture was damaged, I refused delivery. Second delivery attempt a week later (took day off work) same thing furniture damaged sent back. At this point I was very angry and customer service was not very helpful they would not deliver the next day eventhough they mess up twice. So I gave them a third try and customer service said they would have special inspection on the furniture before it got delivered. Well guess what happened a week later, Furniture was damaged again. As they say in baseball, three strikes your out. I decided to go to the Nanuet, NY store where I originally did the sales and spoke with their Regional manager. He offered $100 gift certificate and one last chance for delivery, I told him I would not accept his offer and much less a gift certificate to buy there again. Now he offers $150 reimbursement on a $2900 order. Not to mention the inconvinances I was put through. Hours of waiting time with customer service to resolve everything and my elderly parents who live with me sitting on park chairs for three weeks because Bob's Furniture could not get it right. Personally, $150 compensation is an insult, and I was not looking for a hand-down, All I wanted was the furniture in perfect condition. Bottom line, I canceled the order and I am waiting for a refund check, lets see if I get it as promised.
On another note for all those who like Bob's Furniture. I am not speaking about all of Bob's stores. The store in Yonkers is one of the best. I have shopped from them before and no complaints. Everyone is very professional and what they promise is what you get. Especially if you looking for bargains they have an area called the "pit" within Bob's furniture and there you will find nice furniture same as show room but not complete sets at discounted prices. The only store I highly recommend is the Yonkers, NY store. Excellent service. I should have never gone to the Nanuet, Ny store.