I ordered Qwest WIFI service for a small apartment complex that I manage - was told that all they could do was 3 megs @ $90 per month. I agreed to that - no worries.
Got the bill - they tapped me for $372.65.
Here's how it broke down:
Qwest Installation charge + Qest Office Basic (whatever that is): $149.99
Service charge for First Jack (wtf?...): $110.00
Broadband BUS 3m/640k: $9.99
Charge for service not previously billed: $8.50
Charge for service not previously billed (again!): $0.53
Qwest Broadband: $93.00
I called them up. I explained that I had not been quoted anywhere close to $279 just for the friggin' install. Mr. Useless (name changed to protect the idiot) explained in so many words that I could either pay my bill...or pay my bill, and go away.
I just got a quote from a competing company - $25 install.
Qwest.com: You got me. You got me good you [bleepers]. But one good lick is all you're going to get. I'm canceling your sorry arses before the next bill comes due. If you're thinking of buying anything from Qwest, do some homework. You can get a better product for less elsewhere. I learned that just a little too late.