Motel 6 Complaint - Sunnyvale CA Motel 6 - Horrible!
ANTIOCH, CALIFORNIA -- I stayed at the Motel 6 Sunnyvale North #1054 on Saturday August 21, 2010. First, let me say that there are two of them across the street from each other. Of course, I went to the wrong one and had to find my way across the street to the other one (via the Burger King parking lot). Who puts a hotel in the Burger King parking lot????
I get there, and it is loud. Apparently there is a club next door and it was in full swing at 11 P.M. when I checked in.
First problem, I can't park anywhere near my room. (I have blue plates). Then I get to the area of my room, but the catering trucks for the club next door, are parked IN the Motel6 lot. So I can't get into the handicapped parking area. I asked how long they'd be, that was a waste of time. I had to get security to get them to move. They thought it was funny.
As I'm getting my bags, it is a steady stream of traffic, some club, some just hood rats. Lots of looks, one rolled down the window and said "what are you looking at?". All I can think of now is that I've found a bad hotel.
I get to the room, it's fine. The bathroom walls are a weird yellow at the bottom, but otherwise, it is all good.
My other half get's to the room, and tells me that twice on the way up he was approached in a malicious manner outside. ?? Now he's in a great mood too.
So, you can hear the reverb from the club until 1:30 A.M. until the music stopped. Then, it was a free for all with the traffic and police sirens. The music doesn't stop either, now it is in all the club traffic's cars as they drive through the motel parking. The noise slows down and then at 4:30 A.M. here we go all over again!
I went to the office at 1:30 A.M. This would be my 3rd visit and I'm still not able to sleep. They tell me "what can we do", and "there's a club next door"... Yeah! You think????
At 7 A.M. I'm up to go to work (which getting sleep was the entire reason for getting the room in the first place)... and I've had no sleep. The front desk is hearing about it from several people when I walked in. And their only response was - "when you stay next time we'll give you a discount". ???? Who wants to do this all over again? And the that I complained to at 1:30 A.M. thought it was funny to ask me if I heard the noise start again at 4:30 A.M. ??? You got to be kidding me.
The thing that kills me is that the "old" Motel 6 across the street was nice and quiet. Not busy, not full. No club next door. I'd made the reservation online, so I couldn't change locations, and the desk sure wasn't making me feel like I was important enough to transfer me to the other location. And since I didn't want to pay 2x for the room, I got to spend the night sleepless. The hotel staff seemed to have made peace with the hell they have on club nights (especially) and the guests do not matter.
On 8/23 I phoned the customer service hot line. I was told thank you for my feedback, sorry I had a rough time, and we'll let the supervisor know you had a bad time. Basically, it was the brush off and the same as the staff at the hotel. Too bad, we have your money, now go away. I won't be staying at this location ever again. And honestly, unless you want to party all night long, I wouldn't recommend it to anyone.