Kay Jewelers Complaint - Defected merchandise
AKRON, OHIO -- I purchased a pair of diamond stud earrings. I did not like the backing that is the piece that holds the earring. It was difficult to remove and inconvenient because it was the screw on type. The sales associate told me that I could purchase separately a piece to hold the earring that I would simply clip on. I did purchase this item. The sales associate told me that the piece was secure and that it would never come off. The piece failed. As a result one of the diamond stud earrings were lost. I contacted the parent company of Kay Jewelers which is Sterling Jewelers. They were rude and did not try to assist me with this problem. I have been a customer of this company for over 25 yrs making several purchases over the yrs. It appears that the product is defected. I do not plan to make anymore purchases from this company. In my opinion, their customer care dept. is not professional.