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Kay Jewelers Complaint - Defected merchandise - the piece that holds the earring in place
the piece that holds the earring in place - Complaint
AKRON, OHIO -- I purchased a pair of diamond stud earrings. I did not like the backing that is the piece that holds the earring. It was difficult to remove and inconvenient because it was the screw on type. The sales associate told me that I could purchase separately a piece to hold the earring that I would simply clip on. I did purchase this item. The sales associate told me that the piece was secure and that it would never come off. The piece failed. As a result one of the diamond stud earrings were lost. I contacted the parent company of Kay Jewelers which is Sterling Jewelers. They were rude and did not try to assist me with this problem. I have been a customer of this company for over 25 yrs making several purchases over the yrs. It appears that the product is defected. I do not plan to make anymore purchases from this company. In my opinion, their customer care dept. is not professional.
Comments:
Posted by Venice09 on 2010-08-24:
I think you got bad advice. Assuming these are pierced earrings, a regular push-on back would not be a good substitute for a screw-on back. Unless you were dead set on these particular earrings, it would have been better to choose ones that were easy for you to use without having to be altered.
I don't think Kay's is going to take responsibility for this. I think the best you can hope for is a possible discount on another earring. But if you don't plan on buying anything else from them, I guess that's not an option.
I don't think Kay's is going to take responsibility for this. I think the best you can hope for is a possible discount on another earring. But if you don't plan on buying anything else from them, I guess that's not an option.
Posted by spiderman2 on 2010-08-24:
There is a reason they put the original backs on the earrings. I don't think the salesperson should have told you that the substitute backing would never come off, any earring back can come off. I think you would have a much better case if you had been using the original earring back.
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