United Airlines Complaint - Most apathetic and disrespectful ticket agent & flight attendant
Yesterday, I arrived at the airport more than an hour early to secure a better seat. Although we had chosen an aisle & middle seat, we were given a window & middle seat both ways. Going there we said nothing & just took our assigned seats. But I had dislocated & broken my wrist while in Chicago and felt that I desperately needed an aisle seat on the return. I was wearing a splint & bandage until it could be fully cast when I got home. My wrist was painful & vulnerable. I didn't have the strength to get in & out of a middle seat with just one arm.
The ticket agent told me there were absolutely no seats available. It was a full flight. She told me, in a disrespectful way that I had to take my assigned seat if I wanted to travel on that flight. She gave me no options at all. When I tried to talk to her, she rolled here eyes & snickered at me.
As soon as I got on the plane, I asked the flight attendant to help me. Because of the pain I was experiencing & the dread of hurting my wrist further, I was crying & literally begging for help. He repeated the mantra that the plane was full. There was not one seat left on the entire plane.
I reluctantly went to my assigned seat as the doors were closing & I found .....an empty & available aisle seat in my own row. Furthermore, there were other seats available on the flight.
I won't get into the sarcastic & aggressive way I was spoken to. But how can they be so apathetic that they wouldn't even peruse the plane for a minute to see what was available. Why do they think they have license to be so rude? I thought the airlines were in so much trouble financially. Rotten customer service will not help matters.
I'm completely sour on flying again, either UA or any other carrier. The disrespect & apathy toward my obvious distress were the breaking points for me. Amtrak, here I come/