Priceline.com Complaint - Terrible Customer Service
I just booked a hotel confirmation and the name on the room was another person, someone who I do not know. All the billing was under my name and under my Priceline.com account, how this man's name got onto my reservation is beyond me. I called immediately to change it and they would not assist. No one there would assist me and now I'm traveling to another country and taking a gamble on being able to check in my room. The hotel on the other hand has been very helpful and added my name to the reservation. My biggest concern is how a stranger's name got onto my confirmation. Be careful, as I do not think that their site is very secure.
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