Speedy Transmission Knoxville Complaint - Speedy Transmission Knoxville

Review by P Wilson on 2010-08-24
KNOXVILLE, TENNESSEE -- Speedy Transmission in Knoxville replaced our transmission in June 2010. We were on our way to Florida when our Honda Odyssey broke down. They quoted us $1200 so we had it towed there. The actual cost was $3800. After arriving home we had several problems. They bent the stabilizer bar while towing ($200) and damaged 3rd gear transmission switch ($180). On our way to Hilton Head August 2010 the transmission went out once again. To quote our Honda dealer "the battery tray bracket was missing, power steering retainers broken and the general quality of the repair work was below minimum industry standards for this type of repair." The owner, refuses to return our phone calls.
Company Response on 08/30/2010:
Unfortunatley, this customer is bending the facts and leaving out strategic points, in order to inflict maximum "victim value". First, the total repair included MORE than just a custom rebuild (not "replaced", as stated) to their transmission. It also included a full brake job and one drive axle assembly, as well as any additional gear train parts, that were needed and authorized, by the customer, prior to repairs. Any towing damage was not by us, as customer provided the tow. All of our repairs carry a warranty. This customer specifically declined nationwide coverage and chose "Local Only", but even with this local warranty, we can and will still help them obtain repairs where needed. Our specific instructions were ignored and the vehicle was driven (while malfunctioning) to the nearest Honda Dealer, who said it failed due to a bad computer, not because of a faulty rebuild. Keep in mind, this is about 5000 miles AFTER our repairs. The transmission controller was fine, at the time it was in our shop and did not need to be replaced. Finally, one significant detail this customer left out, was the fact that the transmission had been tampered with, at an unapproved facility, in Ohio, about 2000 miles prior to the Hilton Head failure. We suspect that THIS is where their battery tray is to be found.
Comments:6 Replies - Latest reply on 2010-08-31
Posted by SaMoore on 2010-08-24:
OP consult an attorney. You may have a good chance at recouping some of your monies in court.
Posted by Ytropious on 2010-08-24:
Yowza, that's terrible. I'm having my baby worked on right now by my families mechanic. It's not looking good though, I probably need a new engine.
Posted by P Wilson on 2010-08-31:
The tow was provided by Speedy at their expense. The car was not tampered with, it was taken to our local Honda dealer to have the 3rd gear transmission switch fixed because it was damaged by Speedy. Speedy did not replace or reprogram the computer module as required by Honda when replacing a transmission, so the transmission failed. We are not bending facts, we have been completely honest. They wouldn't even take our phone calls and told us our warranty was invalid. Don't go to Speedy!!! P. Wilson
Posted by jktshff1 on 2010-08-31:
Interesting. Let us know how it turns out.
Posted by Alain on 2010-08-31:
+10, jktshff.
Posted by Anonymous on 2010-08-31:
"Unfortunately, this customer is bending the facts and leaving out strategic points, in order to inflict maximum "victim value"."

Whoever wrote the company's response seriously needs to work on their PR skills. This company's response says to me avoid Speedy Transmission at all cost.

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