Geek Squad Informative - Total Rip Off. - Toshiba Laptop
SAN DIEGO, CA -- A few months ago my father's laptop malfunctioned. It would turn on but would only reveal a black screen with the little white mouse. After several attempts at trying to figure out the problem my father (without my knowledge) decided to take it to the Geek Squad at Best Buy in Mission Valley located in San Diego, Ca. They said they needed to keep the laptop for over a week to fully diagnose the problem and also told him to order two recovery discs from Toshiba which cost him an extra 30$ or else they wouldn't fix it. My father is a 64 year old honest and kind man who likes to believe people are too good to rip others off. They charged him $298.98 to fix his laptop, which in turn only broke down yesterday again. He called me asking for help since he didn't have the money to bring it in again. After he told me the stories of how they treated him with no respect, rolling eyes and exasperated huffs, taking their time to "find his computer" while he stood there on a bad leg (he walks with a cane) and acting like he was wasting their time I was in shock. I asked if he still had the recovery disks he had bought and he fortunately did save them. I had my doubts about Geek Squad for some time now but refused to believe they would go so far as to rip off an old man for 300 bucks just for putting in a CD. I decided to give it a shot. After putting in the CD the laptop pretty much fixed itself after asking me to do a System Restore which restores your computer to an earlier time where no problems of any kind were wrong with it. After clicking the button and waiting about 5 minutes everything came back on again in full working mode. The laptop works beautifully now, and all thanks to a 30$ Recovery CD he only had to buy in the first place. I took a look at the receipt given to him and was even more shocked as to find what bullsh*t it had on there such as labor and time. 300 bucks to put in a CD, hit a button and wait 5 minutes doesn't sound like labor and it definitely didn't take any time. I'm a self proclaimed geek with the computer and can tell you Geek Squad is a bunch of crap. If you'd like to try Geek Squad out, by all means go for it I will not stop you, just do so at your own risk and please keep in mind, these people are just a bunch of snobby college students looking for a quick buck. ANYTHING they can do, you can do trust me. They didn't go to school for this stuff. And you would have saved yourself a sh*t load of cash and valuable time, trust me.