Citizens Bank Complaint - Citizens scam overdraft fees!
I had been a loyal Citizens bank customer for approximately 15 years, since they took over my local bank. That is until I got caught in Citizen Banks Overdraft charges scam. Whenever possible they would process checks in such a way that they could collect the most in overdraft fees. If I had 3 checks come in they would process the largest first regardless of when they came in in order to charge me 3 times instead of once. And as others have said, their on line banking statements and ATM account balances were often incorrect--leaving people with the idea that they had more money in account--again works out great for them--they get more outrageous overdraft fees. I expect to pay if I overdraw my account by mistake but I did not expect to be scammed. I recently read a newspaper article where and individual was able to get money back from a bank for doing this. Has anyone else heard of this?