LODGING.COM Complaint - SHADY ADVERTISING AND BUSINESS PRACTISES
LODGING.COM UNETHICAL ADVERTISING and BUSINESS PRACTISES!
I booked a room thru lodging.com. Not sure why because I usually use Travelocity, Orbitz or Expedia and have had NO problems. However I booked a room thru them on January 31, 2005. As I was going thru my credit card bill and noticed the charge for the room PLUS 3 $5 CHARGES ALL with LODGING.COM NEXT TO THEM. I talked to customer service and complained. She said that she saw no charges except for the room. How can that be? They were there on my credit card online statement. Finally admitted there should be 1 charge for $5. I asked what the $5 charge was for.
They said \'for booking\'. The first person I talked to told me this. I did not like paying an extra booking charge since I assumed all well-known internet travel bookers were reliable and were up-front with their charges. Then I looked at their site again and noticed the \"110% LOWEST PRICE GUARANTEE\" at the top of their pages (no stars or links to explain that IT ONLY APPLIES IF YOU FIND ANOTHER AGENCY WITH LOWER PRICES WITHIN 24 HOURS! That really upset me because I had just gone to Travelocity.ca and
booked the same room at the same motel on the same night and could cancel up to 4 pm the day of arrival WITH NO CANCELLATIONN CHARGE. And since Travelocity does not charge a booking fee, they WERE CHEAPER. I phoned back and complained to a higher-ranking official and she told me that the guarantee only applies within 24 hours. Then the second thing was since the 3 charges for $5 were there and I felt they were not being up-front with their costs or warranty, that I would cancel and use the Travelocity book
ing. Then on the cancellation page, I noticed in FINE PRINT (which I admit I trusted them on and had not seen before because I would not have booked with them under those conditions) $25 CANCELLATION FEE. I felt this was VERY UNREASONABLE since the same room was cancellable up to 4 pm on day of arrival with Travelocity, cheaper there, whole room cost was $54.11 before tax. I am very upset and WILL NEVER BOOK WITH SUCH AS SHYSTER AGAIN. I belive it is SHADY LODGING.COM UNETHICAL ADVERTISING and BUSI!