Eastman Kodak Company Complaint - Poor Customer Support
Called Kodak for a small 25 cent power plug for my charger to my Kodak camera. was passed for dept to dept 7 times. the 7th was tech support and as he was telling me he would direct me to parts I explained I'd already been there and that they had said tech support could look up the part and please do no pass me off again. He said please hold while he tried and put me on hold. I listened to the hold music loop time after time for 20 minutes then was disconnected. Almost an hour of my life wasted and still I had no part number or price. After email my frustration and disapproval of the way I was treated I get a email from Kodak. Sorry for your experience, we will give you the part for free, you only have to pay 15.00 for shipping. What a joke, 15.00 shipping on an item the size of a quarter, ya right. I've bought Kodak products for over 40 years, I'll never buy another due to their poor customer support.