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Panera Bread Complaint - Cold Hot Sandwiches - Breakast And Lunch

Review by db1105 on 2010-08-25
My wife and me like to stop at Panera Bread on our road-trips. They usually are pretty good but our last trip from Philly to Chicago was a disappointment. We stopped in Cranberry pa for breakfast. I got the ham and cheese on a bagel. The sandwich was cold inside. I shrugged it off. For lunch we stopped outside South Bend In. I ordered their new chicken Cuban panini. My first sandwich was grabbed by someone else because they were just throwing orders on the counter. When I did get my sandwich it was cold inside. Plus, there was hardly any chicken. I gave up and got back on the road. I emailed corporate when I got back home.

They did respond and offered a coupon if I sent my info. I sent it and both times it got bounced back. I give up at this point. We'll see how they do next time.
Comments:4 Replies - Latest reply on 2010-08-26
Posted by Alain on 2010-08-25:
If you're ever down by The Waterfront in Homestead (south of Cranberry, PA), db1105, the Panera's there has always served us pretty well.
Posted by Anonymous on 2010-08-25:
Good to see the OP didn't give up after one or two bad experiences! For instance, I love going to Arby's. Once in a while, they will mess something up, but overall the positives outweigh the negatives, so I continue to go. Never heard of Panera though? Sounds good...
Posted by Anonymous on 2010-08-25:
I can't figure out why people won't say something in these situations.
Posted by db1105 on 2010-08-26:
Alex, the first stop in Pa was the first time I had anything bad at Panera so I just shrugged if off and wanted to get back on the road. In Indiana, after the drama of getting my sandwich after the first one was taken, I thought it was better for me just to leave than start the drama again. 10 straight hours of driving leaves me a little cranky. I'm not nice when I'm cranky so it was just best to let it go and have my say later.

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