[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Blockbuster Inc. Complaint - Blockbuster Express Kiosk rental stinks. Sure ain't Redbox!! - Blockbuster Express Kiosk
Complaint
Will only allow you to rent 3 movies at a time. Machines are very slow. Online account information is useless. You can reserve movies, however; that is about all that you can do. There are no links for purchase or rental history.
Blockbuster Express custoemr service is terrible. If there is a problem with your card being overcharged, you can pretty much forget getting your money back no matter what the amount is. The customer service supervisor there pretty much told me that they would rather lose all future business rentals from us, then refund the $2.16 we were double charged for a rental.
With a Redbox on every corner, do we really need more examples of Blockbuster's terrible customer service spread throughout our cities?
Regards,
J
Blockbuster Express custoemr service is terrible. If there is a problem with your card being overcharged, you can pretty much forget getting your money back no matter what the amount is. The customer service supervisor there pretty much told me that they would rather lose all future business rentals from us, then refund the $2.16 we were double charged for a rental.
With a Redbox on every corner, do we really need more examples of Blockbuster's terrible customer service spread throughout our cities?
Regards,
J
Comments:
Posted by SaMoore on 2010-08-25:
Good point OP. However I have found problems with Redbox: You can only rent 5 movies at a time. I sometimes get charged for movies that did not get spit out of the box and when returning movies I can sometimes try 4 or 5 movie kiosks before I can find one that is not full. However, customer service will sometimes play fair.
Posted by Weedwhacked on 2010-08-25:
I've never had any problems with Blockbuster Express machines. However, I agree with you that they are slower than Redbox machines.
Posted by Prince-Caesar on 2010-08-25:
If I want to rent a movie, all I have to do is look on demand.
Posted by MRM on 2010-08-25:
If I want to own a movie, I go to my local Blockbuster, rent a movie, copy the movie, and I could watch it whenever I want!
Posted by BEJ on 2010-08-25:
I like Netflix myself. Never have had any trouble with them.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
More Reviews on Blockbuster Inc.:
- Blockbuster Xpress Charge $ 40.00 for a movie I never recive - Rent a Movie
- Blockbuster express Kiosk charged me $26.50 for a movie I returned the next day - DVD Rental Kiosk
- Stay AWAY from the kiosk rental - dvd rentals
- Block Buster Express Charge Twice - Movie Rental At Safeway
- Blockbuster Express issues fraudulent charges against accounts