Lowe's Complaint - Lowe's Service Advantage
DOTHAN, ALABAMA -- UPDATE on my earlier complaint about Lowe's Service Advantage Extended Warranty:
My clothes washer is NOW fixed. And I was given a date of Aug. 24 for the repair of my dryer;
(my initial call for repair was on July 27). Yet, my dryer was not repaired on Aug 24; instead I
was told that the wrong part had been ordered. REALLY? As this is the fourth time my dryer has
had this problem and the same part has been replaced 3 times before, how can the WRONG part
have been ordered? Can Lowe's service really be that inefficient? OH, but they will call later (on the same day, Aug 24) and let me know when they can get the 'right' part'. REALLY?
Well, I got no phone call.
So I phoned Lowe's Service Advantage 1-800-77LOWES today and asked AGAIN.
I got put on hold.
10 minutes later I was told that no one could tell me anything today; but I would get a phone call tomorrow. When I explained that I did not believe that response as I had been lied to before, I was connected to a supervisor (Perry) who asked me to hold and he would be able to tell me something. I told him I had already been 'on hold' and could he just phone me back. He agreed.
He said he would definitely be able to tell me when he called me back. Several minutes later, he called back only to say he wouldn't know anything "UNTIL TOMORROW"!!!!! REALLY?
How can you people keep saying that?
AND, he tells me that the 'wrong part' wasn't ordered; but the part that arrived was damaged.
Since it was your agent who told me it was the wrong part, just who is telling the truth? NO ONE?
Has a part even been ordered?
Do you know the difference between the TRUTH and a LIE?
I just want what I have paid for ---- NO MORE, but NO LESS!
I paid for an extended warranty and it wasn't cheap------ now just fix my dryer PLEASE!!!!!!!
FIRST PHONE call to you about my dryer was: JULY 27 -- talked to ANGIE --
I have names and dates of everyone I have talked to IF you care to know them
PLEASE, just fix my dryer---- you have already been paid to do so!