Whirlpool - Poor Customer Service
Side by Side Refrigerator - Complaint
PLAINFIELD, INDIANA -- I spent over $1800 on a Whirlpool Gold side by side refrigerator/freezer over a month ago. It was delivered with far less shelving than the space in the unit required and I spent over $125 to purchase and additional glass shelf for the freezer and a large shelf for the inside door of the refrigerator. I thought this was agregious to begin with, but wanted to optimize the use of the appliance and spent the money anyway, I ordered the parts with the assistance of custome service. The refrigerator part was not the right one and I spent almost an hour on the phone with customer service looking at diagrams online to determine the correct part I needed. They supposedly credited my account for the wrong part that was sent yet I have never received any confirmation and charged me $40.84 for the \"correct part\" on 8/7. I finally got the part 2 weeks later and again it is wrong. I just spent 15 minutes getting through to a supervisor in customer service ( Jennifer) and another 30 minutes on the phone with her to inform me that neither part that was sent to me were parts associated with my model of refrigerator. I finally pulled out the shelf and read the correct part number from the bottom of the existing shelf that I need TWO of instead of the ONE that the refrigerator came with, and was again told that this part is not even listed on the list of parts for my model number...but she would ship it to me anyway for a cost of $42. When I stated that she should just send me the part at no charge because of the aggravation that I have experienced; she declined. This is now going to take another 2 weeks to get to me so all in all...I will have spent 6 weeks attempting to get my refrigerator configured in a way that it should have arrived from the store originally - assuming that they get the right part to me this time. The first part they sent was a different part number than what was listed on the box...it would not surprise me if something like this happens again. Not only does Whirlpool\'s Custoner Service do anything but provide customer service, but their reference materials are all wrong, etc. I will not be recommending their products or company in the future and will be selecting a different range, microwave and dishwasher when I have to replace these applicance in the near future.