Harlem Furniture The Room Place Complaint - Harlem Furniture Does Not Stand Behind There Products!

Review by juan178 on 2010-08-25
ALGONQUIN, ILLINOIS -- I purchased a bed with warranty for 5 years. Now I need new side rails for my bed and they tell me the bed is discontinued. I know that it is still being made, but the manufacturer will only sell parts to dealers(harlem furniture).

I told customer service this and they say all they can do is sell me a new bed, even after I told them where the parts are availiable. I will personally NEVER buy from them again. If you do decide to buy there, don't buy the warranty--its WORTHLESS! I am not the first to have this issue, but I didn't believe what I read until now.

It was all true, I will now spend a little extra at a better store and be taken care of.
Comments:2 Replies - Latest reply on 2010-09-22
Posted by Alain on 2010-08-26:
It seems a lot of these extended furniture warranties aren't worth the money. Thanks for the review!
Posted by JasmineSakic on 2010-09-22:
I’m very sorry to hear about your experience at The RoomPlace (Harlem Furniture). My name is Jasmine Sakic and I am the Vice President of Customer Loyalty for The RoomPlace and even though your experience was a few weeks ago, we’d love to have the opportunity to make this right.

We do strive to have new furniture choices on our floors regularly, so I am sorry that we don't carry your particular bed any more. Normally we are able to offer customers the opportunity to reselect. Please reach out to me by email so that I can help resolve this for you.

My email address is jsakic@theroomplace.com.



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