Nissan at the Libertyville Auto Plaza Complaint - Stay Away From Libertyville Nissan
LIBERTYVILLE, ILLINOIS -- This letter summarizes my dissatisfaction with Liberty Nissan at the Libertyville Auto Plaza.
My Nissan 300ZX was (and still is) stalling. I had Liberty Nissan look at it and was told I need a new sensor. The cost was $564.28 for parts & labor. They told me they fixed it. I drove it home without stalling and placed the car in storage for the winter. I brought the car out a few weeks later and as I pulled it from my slot, I saw a gold-looking spot on the ground. When I drove the car, it stalled.
I returned to the dealer and was asked to leave the car. A day or two later I was phoned and told they could not detect a stalling problem, but they did find a tran-cooler leak. It was fixed for #223.95. I was informed that if the car stalled, to return. The next day as I pulled my car from its slot, there was the EXACT same spot of fluid. It was the same size and color as the first. The car also stalled that day. I returned to Liberty Nissan and they told me that I had had two leaks, the second being a power steering fluid leak. I asked two simple questions: 1. If I had two leaks, why wasn't that information given to me originally and 2. why does the second supposed leak produce the same quantity & color of fluid as well as drip in the same location? I was told the two leaks (trans-cooler & power steering fluid) look alike, and Liberty Nissan would fix it for $400.00! I went to the management and gave them the opportunity to remedy the situation and they have not.
I called Nissan Consumer Affairs 800-647-7261 and the Better Business Bureau. I also talked a family member out of buying a Nissan Pathfinder and am working on a webpage (link) so consumer's can see what to expect from Liberty Auto Plaza. I am doing something so that they don't do this to your mom, grandmother or you.