Nissan at the Libertyville Auto Plaza Complaint - Stay Away From Libertyville Nissan

Review by mozcar2 on 2005-02-10
LIBERTYVILLE, ILLINOIS -- This letter summarizes my dissatisfaction with Liberty Nissan at the Libertyville Auto Plaza.
My Nissan 300ZX was (and still is) stalling. I had Liberty Nissan look at it and was told I need a new sensor. The cost was $564.28 for parts & labor. They told me they fixed it. I drove it home without stalling and placed the car in storage for the winter. I brought the car out a few weeks later and as I pulled it from my slot, I saw a gold-looking spot on the ground. When I drove the car, it stalled.

I returned to the dealer and was asked to leave the car. A day or two later I was phoned and told they could not detect a stalling problem, but they did find a tran-cooler leak. It was fixed for #223.95. I was informed that if the car stalled, to return. The next day as I pulled my car from its slot, there was the EXACT same spot of fluid. It was the same size and color as the first. The car also stalled that day. I returned to Liberty Nissan and they told me that I had had two leaks, the second being a power steering fluid leak. I asked two simple questions: 1. If I had two leaks, why wasn't that information given to me originally and 2. why does the second supposed leak produce the same quantity & color of fluid as well as drip in the same location? I was told the two leaks (trans-cooler & power steering fluid) look alike, and Liberty Nissan would fix it for $400.00! I went to the management and gave them the opportunity to remedy the situation and they have not.

I called Nissan Consumer Affairs 800-647-7261 and the Better Business Bureau. I also talked a family member out of buying a Nissan Pathfinder and am working on a webpage (link) so consumer's can see what to expect from Liberty Auto Plaza. I am doing something so that they don't do this to your mom, grandmother or you.
Comments:1 Replies - Latest reply on 2005-02-15
Posted by Anonymous on 2005-02-15:
The reason the power steering fluid and the trans fluid look alike is because the are the same. Power steering fluid is trans fluid. The bigger problem you are having probably is more related to long storage periods, the seals need lubrication, try starting your car during winter once a week and let it run for 20 minutes. This will allow for circulation of fluids to the necessary componets. Good Luck

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