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RCN Complaint - Unethical company! Beware of Fraudulant charges - Cable - Cancelling service
Cable - Cancelling service - Complaint
We moved and had to disconnect RCN service.
The service was disconnected on 7/30 and we sent the equipment back on 7/31 via FedEd since the offices were closed for the weekend.
I got my final bill from them a couple weeks after the move charging me for service through 8/19 and charging me $80 for equipment which I am 100% I returned. (We had two pieces of equipment which I returned and they claim to have received only one even though they were in the same box.)
When I called to clear the matter up, they give me they transfer me around when it comes to the billing. Won't remove either of the charges.
The company is apparently not doing well so it seems they are doing anything to try to get more money out of you.
Beware dealing with RCN!
The service was disconnected on 7/30 and we sent the equipment back on 7/31 via FedEd since the offices were closed for the weekend.
I got my final bill from them a couple weeks after the move charging me for service through 8/19 and charging me $80 for equipment which I am 100% I returned. (We had two pieces of equipment which I returned and they claim to have received only one even though they were in the same box.)
When I called to clear the matter up, they give me they transfer me around when it comes to the billing. Won't remove either of the charges.
The company is apparently not doing well so it seems they are doing anything to try to get more money out of you.
Beware dealing with RCN!
Comments:
Posted by Alain on 2010-08-26:
Give the Attorney Generals office in the state where you had the RCN service a call and see if they don't have some advice on how to recover your money from RCN. They may have dealt with similar problems with this company.
Posted by Grace on 2011-07-19:
I have a similar problem with them. They are charging me 80 dollars for equipment that the technician himself picked up. I hope there is a way to ensure that RCN does not cheat people.
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