Popeye's Chicken Informative - Store # 2022 @ 445 Terry Pkwy, Gretna, LA
GRETNA, LOUISIANA -- (2/13/05) Today I made the mistake of getting take out from Popeye's - store # 2022, located at 445 Terry Parkway in Gretna, LA. We ordered a 10 piece all dark and waited patiently for our chicken to be cooked. When we got home and began eating dinner, I found that the thigh I had was not fully cooked. Blood actually ran out of the piece of chicken when I put my fork into it. I called and was told to bring the chicken back to the store. There was no apology. Upon returning to the store, I was told by a 'manager' that the chicken was in fact fully cooked and what I saw was marrow. I pointed out a blood-soaked napkin on which I had laid my BLEEDING chicken, and said, "I'm sorry, but what you see on this napkin is not marrow - it is blood." She proceeded to tell me that they are only human and handed me a box replacing the thighs from my order, then walked to the back of the store without a word. When I didn't just walk away, she returned and asked if I would like to check the new chicken to make sure it was done. I actually had to request a fork. At this point she had been so unconcerned and rude that I asked to speak to a manager. To my surprise, she said she is the manager. When she said this, I was outraged and I asked her, "Since you are the manager, are you not aware of the danger of eating poultry that is not fully cooked?" She looked at me and said, "We are human and we make mistakes." I replied that I also am human, but have never fed my family RAW chicken! She never even said, "I am sorry for the inconvenience." She really acted as if I had done something to her by pointing out the difference between raw, bleeding chicken and marrow. This 'manager' offered absolutely no customer service and was actually hostile. I called the customer service number for Popeye's and spoke to a CSR who seemed genuinely concerned. I asked him to have her manager contact me, stating that I am not interested in free food or other compensation. I feel that her boss needs to be aware of this poor excuse for a manager. All of this could have and should have been resolved at the counter tonight by the 'manager.' I would have simply accepted "I am sorry for the inconvenience," but this manager lacked professionalism, and clearly did not see that this would be the manner in which a REAL manager would handle a customer service issue. As part of my job, I train Managers for a national company to be effective and to give good customer service. Granted, we are not fast food but I would expect a little common sense and common courtesy at any income level.