Carnival FunPoints Mastercard aka Barclays Bank Delaware Complaint - Carnival FunPoints Mastercard is a dishonest company
Resolution Update on 09/01/2010:
Complaint resolved, but it should not have taken 8 hours on the phone over a 6 week period. If you have a similar problem with the Carnival Funpoints Mastercard, visit Carnival Funville and sign up for an account. Post your problem under "Looking for Carnival Assistance". A Carnival moderator will put you in touch with a Barclays manager in the U.S. who is capable of understanding you, and also has the desire and authority to resolve your complaint. I still feel that the program is poorly designed with its "book blindly now, pay in full, then see how many rewards we will give you later" design. You should know EXACTLY what the reward is going to be prior to booking.
WILMINGTON, DELAWARE -- I have a Carnival FunPoints (reward) Mastercard issued by Barclays Bank Delaware. I realize that this credit card is not issued by Carnival Cruise Lines, but it does reflect poorly on Carnival when con people as this company is apparently allowed to use the Carnival name and has established a business relationship with Carnival.
Anyway, FunPoints are to be redeemed for statement credit AFTER booking a Carnival Cruise. I called Barclays before I booked my cruise and asked questions about the process. I was told to book any cruise with any travel agency, then to apply for the statement credit AFTER the cruise was booked. I had over 95,000 points at the time which converted to $1,590 in statement credit using their calculator (see http://www.mycarnivalMastercard.com/ ). I booked a suite on a Carnival cruise for $2,119.44 directly through Carnival. I waited a few days for the charge to be posted to my account, then tried to redeem my points online. Barclays only offered a statement credit of $1,200 in exchange for 96,000 points. I have called numerous times and was finally promised by a supervisor that the credit of $1,590 would be issued manually within 1 billing cycle. Although this "supervisor" declined to provide her last name or extension, she assured me that this was taken care of and noted in my account. I was informed today that I will not receive this credit and that there are no notes in the system saying such. I have also been trying unsuccessfully to resolve this with email and have an email from Barclays stating that I have enough points for the $1,590 in statement credit that was promised to me.
My history of trying to resolve this:
July 10th - called Barclays regarding use of FunPoints
July 12th - booked Carnival cruise for $2119.44 directly with Carnival
July 16th - charge posted, began calling for statement credit (called 5 or 6 times total)
July 22nd - finally spoke with female "supervisor" on the phone. She said $1590 credit would be issued manually within 1 billing cycle... said this was noted in the account
July 23rd - billing cycle ended
August 23rd - billing cycle ended
August 25th - now I am in my 3rd billing cycle, and have been told by a male "supervisor" that there are no notes about the statement credit of $1590 and that only $1200 can be issued unless I acrue a total of 126,946 points which will cover the entire $2119.44.
I have also emailed Barclays - July 16, July 19, July 26, July 27, and today.
I am furious and will not just drop this. The booklet that came with my rewards card states that the redemption amount increases at 75,000 points, which is worth $1250... but they only offer me $1200 for 96,000 points!!! Every person in customer service is in India. While they do speak fairly good English, they do not seem to understand and do not seem to have the authority or desire to resolve complaints. I was told that $1200 is their final offer and the supervisor had nothing more to say.
Please do not make the mistake of booking a cruise, then expecting the proper statement credit. I spent almost $100,000 on this rewards card to get a fair amount of credit and they refuse to honor it. I am NOT happy!!