Chicos Complaint - Return Policy
I am not a frequent shopper at Chico's. However, when I do purchase from there I am generally satisfied. I went to their outlet store about 60 days ago. I decided to return one of the items I bought to a retail store close to my home. When I went there they said item purchased at the outlet store can only be returned there. Unfortunately, the outlet store is 50 miles from my home. I waited until I was going to be in the area again near the outlet store and I just went there. To my surprise and amazement, their return policy is 30 days for return or exchange, Since it was past the 30 days I was not able to return the item. Most stores are very generous with their return policy, and I could not believe Chico's would not at least offer a merchandise credit, which I would have been very happy to receive.