Serious money - a lemon, but no lemon law @ Whirlpool
GHW9400PW - Complaint
The long and short of it was, I purchased a Whirlpool Duet HT set - washer and dryer with pedestals - a little over $2200 in March of 2006. The washer without the pedestal base cost $1100 back then. Soon after I bought it, I noticed when I put bleach in the bleach dispenser, it leaked directly onto the clothes. I never got around to calling about that because I was so busy. Very shortly out of warranty, the machine started stopping mid-cycle in one of the wash settings ("Active Wear"). It happened intermittently. Then it started happening in another setting (Heavy Duty), again, intermittently. I called for service, and when I discovered I had to pay a minimum of $60 for a service call, and likely another $100 for a timer (can't recall if that was what they called it), possibly more, I decided I'd live without those cycles. I was so irritated that I spent $1100 on washer that was going to cost me another couple hundred to fix about 15 months after I bought it. Then I started having intermittent problems with the wash cycles finishing, but I'd open the door to find clothes sitting in 3 inches of water and would have to rinse/Spin them again. Then this same thing happened only I opened the door and thought the storm drain opened backwards flow - smelly water, soap. Called the store I bought it from, said the machine was only 2and a half years old (at that point) and they told me how to take it apart and check the drain - a full man's sock was stuck in the drain INSIDE the machine - how did that happen? We never overload it. Then it started getting noisier and noisier when it spun - still with ALL the problems happening above - can't use bleach dispenser, finding clothes sitting in water at end of cycle, finding cycles stopping mid-way (clothes sopping wet/soapy), and once more finding a piece of clothing in the drain. Along the way, the door with the oddly contoured plastic front that jutted out was bumped my one of my kids and it cracked right down the middle. Cosmetic damage since it was the outside only, but looked pretty tacky. Should those things break THAT easy? Now the entire gasket around the drum has ripped out after the machine made a God awful rattling noise (yes, it was leveled - checked that when it first made noise) and it is unusable. I can't live with the problems anymore and am looking for a new machine. The store salesman suggested I call Whirlpool to see if they'd at least give me a break towards a new machine when I told him why I didn't want a Whirlpool front loader again and asked if any other manufactured washer would fit on that $200 pedestal. So I called Whirlpool - the answer from "Moses" was "you should have bought an extended warranty". The supervisor Aaron told me, essentially, not their problem, the washer is 4 yrs old and I didn't have "extensive service calls" registered. When I explained I wasn't willing to pay hundreds more on service calls on an already outrageously priced machine and choose to live with it, AND the problems were pretty much all different issues, again...not their problem. They weren't even willing to give me a discount coupon or something towards the purchase of another outrageously priced washer. I'm not complaining about how much I spent upfront for this machine, but I'd expect it would last longer than a few years without so many issues, and at very least, a customer service department that could understand I shouldn't have had to pay hundreds of dollars for several different fixes for a quality product when I'd already spent $1100. So, live and learn. Either don't drop so much money on a washer, or go to a company which cares enough about the quality of a product enough to back it up with at least "something" when there are this many problems. I clearly got a lemon (or am cursed?) and see that the company doesn't care once they've sold it. Out of warranty, out of luck.