Cingular Wireless Complaint - Cingular Wireless despicable service
Cingular Wireless is by far the worst cell phone carrier I have ever had.
Since I started service with them in August 2004, I have had NUMEROUS problems with my voice mail. Instead of my recorded greeting, people calling me would get a message saying “the subscriber is not available right now, please try your call again later”. As a result of this I have lost a large amount of business, since my cell phone is my advertised phone number.
I have contacted customer service and technical support on every occurrence and there never seemed to be a logical explanation as to why the problem kept reoccurring. Every employee had a different version of the story as to why my voice mail didn’t work, but NONE of them solved my problem.
I had been told that is because I initiated service in Florida, but then moved to California (isn’t a National plan supposed to work anywhere in the States?). Then someone else said that my “pilot number” programmed for my voice mail wasn’t the correct one (so why didn’t they fix it?). I have even been told that it was because I didn’t powered off my phone every day to allow time to reprogram. I tried that and it didn’t make a difference.
During one of my last conversations with technical support I made it very clear that if the problem persisted I would have to close the account, because Cingular was obviously unable to provide me with voice mail.
My discontent was bad enough that I was willing to be charged a service interruption fee, which is in my opinion, a bad excuse for not been able to keep their customers otherwise.
What sent me through the roof thou was the customer service rep telling me that my last month service payment was NOT REFUNDABLE. Since Cingular bills in advance, I have used 3 days out of the 30 I have been charged for, and no amount of complaint letters seem to make any difference in their criminal policies.
Cingular is one of many arrogant corporations that is forgetting that it’s us, the consumers, that turned them into the biggest cell phone company in the U.S. and WE ARE PAYING THEIR SALARIES.
If you got screwed by Cingular as well, please voice your opinion and tell us your story.
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