Geek Squad Informative - Upselling - Online services
It appears Geek Squad strongly incent their staff to up-sell. You start out thinking you are going to get the service you need for a hundred bucks or whatever, but when all is said and done they have component-ized the total service so that you have to buy 3-5 essential components at $100 each, for a total of $300-500. What I would prefer to see is what some places like eureka123.com do -- charge a flat fee and include the whole enchilada -- the most comprehensive / highest quality service. I think they would increase revenues and repeat customers that way.