U-Haul Complaint - Beat this U-haul horror story
MARIETTA, GEORGIA -- OK.....so i was moving from my home in atlanta up to school in north carolina. 10 minutes from my house (less than 5 min from the closest U-haul center), our truck broke down. Since,U-haul has this policy where you can't receive a new truck until a mechanic has certified that the break down warrants a new truck, we proceeded to wait for 2 hours for the mechanic to arrive. After 5 minutes of inspection, he called the wrecker. 1 hour later, a wrecker came and towed us 5 minutes down the road to the U-haul center. With no help, my family transferred all of my belongings to the next truck. After they promised this truck would make the destination, off we went. An hour later at a stop light, the transmission decided to fail. 2.5 hours later, the mechanic showed up and added transmission fluid. It temporarily solved the problem so we decided to buy a few containers of transmission fluid and take off instead of waiting for another truck to arrive. 2 hours later, same thing. Transmission failed. This time, transmission fluid didn't help. Faster than i was pouring it in, it was seeping out onto the concrete under the engine. After spending 2 hours on hold with U-haul, they decided to go home for the evening leaving us stranded in South Carolina. Having no other choice, we booked a hotel for the night. The next morning after hours of phone calls, a mechanic arrived, this time with a U-haul in tow. We transferred my belongings once again, sure that this time we would make the remainder of the drive. An hour and a half later, the brakes on the U-haul were slipping and the stopping power was getting worse. Seeing that we had an uphill drive the rest of the way, we decided to risk it instead of waiting 4+ hours for another truck. We finally made it arriving at 5pm on a Sunday evening (We left at 9:00am on Saturday morning.....the drive is usually no more than 5hrs).
Please rent anything but U-haul.
I HATE U-HAUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!