Enterprise Rent-A-Car Compliment - Excellent service at Luton airport
I was looking for an intermediate car (class E)to rent for 12 days, for my holidays in UK.
In this range, the offer of the rental companies is very inconsistent and very unclear as models and prices, so that I decided to go with the lowest price that I could find - and that was at Enterprise Luton airport: 248.91 GBP for a "Vauxhall Vectra or similar" (15.35GBP/day + premium location + VAT, damage waiver and third party liability included, no mileage limit), which was at least 100 pounds cheaper that any other company!
So, I reserved the car online about two weeks before my arrival, without any prepayment (Enterprise don't ask for this) and... started waiting to see what would happen ( I must recognize that, after reading some negative reviews about Enterprise on this site, I was a little concerned about this reservation).
But all was perfect with them! I arrived more than 1 hour later - no problem, they were waiting me. A very polite man checked my reservation and driving license, then invited me in the parking to choose between... a Vauxhall Insignia and a Toyota Avensis! That was a very pleasant surprise, because other companies have much bigger prices for these models (the cheapest Insignia that I could find was 460 GBP for my 12 days)!
The Insignia was new - only 1 month and 1700 miles - and looked better than the Avensis, so that I chose it. The staff man (regretfully, I don't remember his name) was very helpful in explaining me the car's commands, even helped me to exit from the parking (he noticed that I have some difficulties - being for the first time in a car with the wheel-drive on the right!). Also, he advised me to pay a full tank of fuel at the price of 0.97 GBP/liter - which proved to be a good deal, once because the average price in UK is 1.18 GBP/liter (for diesel), second because that allowed me to return the car with the empty tank (much easier for me to plan the trip).
At the return, it was rush hour and only one member of the staff at the desk (Enterprise should be more careful about this - the other companies in the same building had at least 2 members each) . Before me there were three persons in queue (all for renting) and I became anxious that I could lose the airplane.
Fortunately, the man (Dominic) was very calm and well organized and solved the three rentals in about 20 minutes, than checked my car and made the return papers in only 10 minutes. More, he offered me a 10% discount for the next rental, for the inconvenience of waiting too much!
So, what to say? Good cars, small prices and very courteous staff at Enterprise Luton airport!