Exelon Corporation/Commonwealth Edison Complaint - Question: Does Exelon train their employees to lie?
CHICAGO, ILLINOIS -- Received a bill for over 2 1/2 times normal usage. Called Commonwealth Edison to ask "Why?". Waited on hold for 20 minutes and went back and forth with a CS Rep trying to tell me that "because my service for the last 3 months was 'estimated' and this was a real billing, and to remember that "ESTIMATED USAGE IS A NUMBER GENERATED RANDOMLY BY THEIR COMPUTER AND SHOULD NOT BE CONSIDERED IN ANY WAY REALISTIC". I asked her to tell me what my usage was for the SAME time period in 2009 and noted that using 2009 vs 2010 there was no way I could have run up an additional 1400 kwh. I said the meter must be defective. she said she would have to transfer me to the AMT dep't., pls hold. I held and was disconnected after 10 minutes. I called back did a quick explanation and was told THIS CS Rep would stay on the line until the AMT Dep't picked up. Some 30 minutes on hold later the line was picked up by another CS Rep in the SAME DEPARTMENT AS THE ONE WHO PUT ME ON HOLD! So this last CS Rep apparently LIED to me. (It would appear that Exelon/ComEd also train their employees to put customers on infinite hold in hopes they will just give up.)
I again did a quick explanation to be told by this CS Rep that "THERE IS NO SUCH DEPARTMENT AS AMT". So either both of the first 2 CS Reps deliberately lied to me or this last CS Rep deliberately lied to me. I was told that a company representative would call me within 72 hours. I explained that I would be out of town for the next week. They said they would leave a name and a number to call back. While I was away they called and left a name and a call back number. I called back, got a voice mail, and left a message to return my call - TWICE!!! it's been over a week now since the last call back and, guess what, no return to my call.
So, from appearances, Exelon/ComEd:
- Over bill their customers with defective meters and refuse to discuss or inspect the matter.
- Train their employees to lie to their customers.
- train their CS Reps to place customers on infinite hold with the hopes that they will give up.
- Train their employees not to return phone calls for the same purpose as #1 above.