Fox Rent a Car / Fox Car Rental Complaint - Beware of Fox Car Rental
PHOENIX, ARIZONA -- My wife and I visited Scottsdale, Arizona for our first time this August 14-21, 2010 and we decided to try out Fox as they were the only ones with a decent rate on Jeeps (thinking we would need one). We got to the airport and went to their counter. We gave them our credit card (AMEX) which we keep a low limit on so we don't go overboard, and it was rejected. The reason was they were trying to place the full fee-$432 or something like that PLUS a deposit of $250 on it ... something their website said they didn't do (from their site - Major credit cards: Valid drivers license and credit card must be in the same name. Credit card must have available funds of $150.00 or estimated amount of rental charges whichever is greater. At time of rental credit card funds will be taken as a deposit against rental charges.) ... What? So I tried giving them my debit card ... from their website (Debit cards: Debit card only accepted at time of rental when presented with the return flight segment of a round trip airline ticket. Return segment can be presented in the form of the actual ticket or an electronic ticket. At time of rental the counter representative will take a copy of the presented document and attach to the original rental document retained at the location. Valid drivers license and debit card must be in the same name. Debit card must have available funds of $250.00 plus total estimated rental charges.) ... they never ever asked me for my return ticket. They just told me they didn't take debit cards. And this all happened AFTER I had turned down their insurances offers for any damages.
So ... be warned. I will NEVER EVER try them again. I went o Avis and used my debit card with no problems. I got a AWD Hyundai Sante Fe which worked great. They didn't request ANY deposit and I only had to pay the rental fee. Also, it was only about $40 more for the car.
God Bless Avis.
I am posting this wherever I can.
Jim and Melinda Landry, Ohio