Florist Express Complaint - Don't ever buy from Florist Express
OLD SAYBROOK, CONNECTICUT -- After placing and order with Florist Express with ample time for same-day delivery and "100% Guarantee" they ended up not even delivering what was ordered. I called throughout the day to check up on the order status and I kept being told that it would be here the same day. When I called them at 6pm they said it would be fine though I insisted they follow-up with the florist while I was on the phone. After the incompetent call-center person "Jen" got back on the line she notified me that it would be delivered tomorrow and would not be what I ordered. This ended with "Would that be okay?" Of course when I asked why she didn't take the initiative and follow-up on this to notify me earlier in the day and she rudely replied that she just got the order with a very impatient tone. 6pm and just got the order. If I hadn't of called I never would have heard anything. This company is so completely unprofessional and I would never recommend anyone to use this service unless they want the wrong product that will not be delivered on time.