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David's Bridal Complaint - Beware Of David's Bridal!! Run Away!! Bad Customer Service!! - Bridesmaid Dresses
Bridesmaid Dresses - Complaint
FAIRVIEW HEIGHTS, ILLINOIS -- I am in the wedding of my husband's friend and his fiance. They are getting married in July of 2011. We went to try on dresses at the David's Bridal in Fairview Heights, IL. The service was horrible. The attendant was more focused on talking our bride into ordering "right away" than she was in getting dresses for us and the bride. She had this poor girl convinced that dresses had to be order NOW in case they didn't come in next seasons catalog. March 2010.
So I ordered my dress, paid in full! Stopped into the store in August to see if there was some problem because I never received a call to pick up. They had given my dress to the bride. I am not really friends with this girl. She has already kicked one girl out of her wedding. They have cats in their home(I am alergic to cats) and they smoke. I was upset that they had not called me when the dress came in as I had PAID for it. I am the customer!!
The David's Bridal representative, assistant manager, manager, and Robin (the person in charge of customer complaints) all kept telling me that it was their policy to give the bride anything connected to her wedding, no matter who paid. I said that my receipt was a contract between their company and myself, not some third party. After a lot of complaining, the bride has returned the dress to the store.
It stinks!! Of course, the cost of cleaning is not their responsibility!! What is their responsiblity?? Beware. I have been in 7 weddings, this is the 3rd with David's Bridal. All with major problems. This is MY first problem with them, the others were the brides' wedding gowns with alterations not done on time.
So I ordered my dress, paid in full! Stopped into the store in August to see if there was some problem because I never received a call to pick up. They had given my dress to the bride. I am not really friends with this girl. She has already kicked one girl out of her wedding. They have cats in their home(I am alergic to cats) and they smoke. I was upset that they had not called me when the dress came in as I had PAID for it. I am the customer!!
The David's Bridal representative, assistant manager, manager, and Robin (the person in charge of customer complaints) all kept telling me that it was their policy to give the bride anything connected to her wedding, no matter who paid. I said that my receipt was a contract between their company and myself, not some third party. After a lot of complaining, the bride has returned the dress to the store.
It stinks!! Of course, the cost of cleaning is not their responsibility!! What is their responsiblity?? Beware. I have been in 7 weddings, this is the 3rd with David's Bridal. All with major problems. This is MY first problem with them, the others were the brides' wedding gowns with alterations not done on time.
Comments:
Posted by Venice09 on 2010-08-27:
I don't envy you. This does not sound like it's going to be a fun wedding. I'm surprised they didn't call you to pick up the dress so you could try it on. They missed an opportunity to charge you for alterations. If you ordered and paid for the dress, I don't know why they would give it to the bride. What if you lived far apart and it wasn't so easy to retrieve it? Is it possible the bride insisted on taking the dress?
If the dress is clean and you're not having any allergic reaction from the cats, try hanging it outdoors on a nice day to get rid of the smell. You could also try Febreeze, but I would sorry about it staining the dress.
Good luck. I think you're going to need it.
If the dress is clean and you're not having any allergic reaction from the cats, try hanging it outdoors on a nice day to get rid of the smell. You could also try Febreeze, but I would sorry about it staining the dress.
Good luck. I think you're going to need it.
Posted by Helpful on 2010-08-27:
I would think it extremely tacky to have David's Bridal contact the bride, stating that one of her bridesmaids was throwing a fit over the fact that she was given the dress. Then having her return said dress back instead of just making sure the dress was given to the bridesmaid. Hopefully the reasons of the smoking and a cat were not disclosed.
Posted by PepperElf on 2010-08-27:
you know i'm wondering if the bride insisted too
better yet... are you telling me the bride had a bridesmaid pay for the dress and then kicked her out? that bride OWES the bridesmaid for the cost of the dress then.
better yet... are you telling me the bride had a bridesmaid pay for the dress and then kicked her out? that bride OWES the bridesmaid for the cost of the dress then.
Posted by Helpful on 2010-08-27:
I would agree Pepper, although by the way this reads, the dress was being selected after one of the bridesmaids was "kicked".
Posted by Sheriffs Uncle on 2010-08-27:
Sounds like a Jerry Springer wedding to me!
Posted by Alex1968 on 2010-08-27:
Why would a dress for a wedding in July 2011 be ready in August 2010? "My husband's friend and his fiancé?" or fiancée? Is this two guys? Is one of them wearing a dress? "I am not really friends with this girl"--So why are you in the wedding?
Posted by FlShopper on 2010-08-27:
Granted, it's been a long time since I got married, but I seem to remember that I was the contact for any issue(s) with the bridesmaid's dresses. The shop would call me whenever a dress was ready for fitting, alterations were done, etc, and I would contact the bridesmaid. It kept things simple for everyone; the shop had only one person to contact and I was kept up-to-date on what was going on with the dresses.
Posted by Venice09 on 2010-08-27:
FlS, my daughter is in a wedding party, and I believe the bridesmaids handled their own dresses. I'll have to ask her to be sure, but I do know the dresses are from David's Bridal.
Posted by PepperElf on 2010-08-27:
good luck with this wedding.
and i hope this bride doesn't turn "zilla" on you.
and i hope this bride doesn't turn "zilla" on you.
Posted by Ytropious on 2010-08-28:
If you don't like this girl, WHY are you in her wedding party? Maybe she insisted on having all the dresses at her house so she has all her ducks in a row. So what if you paid, it's HER wedding, and if DB's policy is to give the bride whatever she wants, then I guess that's policy huh?
Posted by Venice09 on 2010-08-28:
Yt, she's most likely doing this for her husband, who is probably in the wedding party, too. It's one of the worst reasons to be in a wedding party. I think it's better to bow out gracefully then do it with a grudge, but I really think she's putting up with this for her husband's sake.
Posted by Ytropious on 2010-08-28:
The last wedding I went to was one of my coworkers. Another coworker was invited to be in the wedding party and she flat out said no. They're really close friends, but she didn't want the hassle and costs of being a bridesmaid. Even if you're friends with someone, it doesn't hurt to say no. I'd never say yes to be in someone's wedding if I truly hated them, to heck with my hubby, lol.
Posted by Venice09 on 2010-08-28:
I agree. I don't think there's anything wrong with saying no. Not only is it a big expense, but a person should only do it if they really want to. My daughter asked her closest friends that she's known most of her life, and who she knew could afford it. Sometimes I don't think brides realizes that it's an imposition and people don't know how to say no. The bride sees it more as a privilege.
Posted by Ytropious on 2010-08-28:
Exactly, the whole "I chose YOU" guilt trip usually works. I'm not sure how many my coworker asked, but she only ended up with like 3. Most of the people she knows don't have the money to be dropping on a dress they aren't going to wear again.
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