David's Bridal Complaint - Beware Of David's Bridal!! Run Away!! Bad Customer Service!!
FAIRVIEW HEIGHTS, ILLINOIS -- I am in the wedding of my husband's friend and his fiance. They are getting married in July of 2011. We went to try on dresses at the David's Bridal in Fairview Heights, IL. The service was horrible. The attendant was more focused on talking our bride into ordering "right away" than she was in getting dresses for us and the bride. She had this poor girl convinced that dresses had to be order NOW in case they didn't come in next seasons catalog. March 2010.
So I ordered my dress, paid in full! Stopped into the store in August to see if there was some problem because I never received a call to pick up. They had given my dress to the bride. I am not really friends with this girl. She has already kicked one girl out of her wedding. They have cats in their home(I am alergic to cats) and they smoke. I was upset that they had not called me when the dress came in as I had PAID for it. I am the customer!!
The David's Bridal representative, assistant manager, manager, and Robin (the person in charge of customer complaints) all kept telling me that it was their policy to give the bride anything connected to her wedding, no matter who paid. I said that my receipt was a contract between their company and myself, not some third party. After a lot of complaining, the bride has returned the dress to the store.
It stinks!! Of course, the cost of cleaning is not their responsibility!! What is their responsiblity?? Beware. I have been in 7 weddings, this is the 3rd with David's Bridal. All with major problems. This is MY first problem with them, the others were the brides' wedding gowns with alterations not done on time.