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JustFlowers.com Complaint - JustFlowers.com does NOT deliver

Review by ssehl2010 on 2010-08-27
DO NOT ORDER FROM JUSTFLOWERS. COM Just like so many other complains on this board, I paid for a service, and did not receive that service!

I placed an order with JustFlowers.com to have a dozen roses delivered to my son's girlfriend the next business day. They GUARANTEE delivery, according to their website. However, this is not the case.

At 6:30 pm the following day (day of delivery), I received a call from my son telling me the flowers had not been delivered. When I contacted JustFlowers, I was told that a manager had a left a message on my cell phone, asking me to call them back (the message was left at 5:00 pm). When I asked where the flowers were, I was told that they could not be delivered that day (keep in mind it's already after 5pm), but they would deliver them the next day with an apology note for the recipient and then give me a $10 off coupon for my next order.

I SAID NO! The "next" day wasn't her birthday. They should have been offering to deliver the flowers for free the next day. They were not fulfilling their end of the "service contract" we entered when they charged my credit card and failed to deliver.

It took me three different people and a lot of screaming on my part to get a manager to issue a "void" to cancel my transaction. I demanded the money be refunded to my credit card immediately, and the manager assured me the void would credit my card within one business day. I’m still waiting for that credit.
I lost gas money, I lost several hours of my time, I lost the nearly $80 that is being held on my credit card, and my son's relationship with his girlfriend was damaged due to the delay in his gift.

This company has to be stopped! There are many complaints regarding this company available from other consumers on the internet. I am more than willing to pursue legal action against them.
Comments:8 Replies - Latest reply on 2010-08-27
Posted by rockfishing on 2010-08-27:
If your sons relationship with his girlfriend was hurt because of the flowers not getting delivered than he should be looking for a new relationship. Most people would realize these things happen and that the thought was there. When I was dating my now wife, it would of damaged our relationship if she knew that my mom was buying her present for me.
Posted by Anonymous on 2010-08-27:
Next time go with ftd.com or a local florist. I have never been let down when I use these services. If you belong to the AAA, go to their site and pull up ftd.com. You will get 20% off if you are a member.
Posted by Anonymous on 2010-08-27:
rockfishing ++
Posted by DebtorBasher on 2010-08-27:
I find that using the local Mom and Pop flourist are the best bet. If the person is out of town, you can check for a local flourist in their area to use.
I've used 1-800-FLOWERS in the past and there were times when it wasn't what I had expected and they always made good on any complaint.
Posted by Venice09 on 2010-08-27:
Rockfishing +++++

The OP had me right up until that comment
Posted by Obsfucation on 2010-08-27:
You hit that nail right on the head, Venice.
Posted by Helpful on 2010-08-27:
Amen DB!
Posted by Venice09 on 2010-08-27:
Sometimes it's better to quit while your ahead ;)

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