Eastman Kodak Company Complaint - Kodak ESP 3 AiO Deleted Itself, Won't Re-Install
I was asked by a friend to try to get her Kodak ESP 3 working again. She had the printer for about a year on her Dell Laptop running WIN XP with no problems when it suddenly quit working. I thought the solution would be simple, but it's not.
First of all, the printer software had somehow been completely deleted from her computer. The printer would not, therefore, accept print jobs from the computer. It could be operated as a scanner using the buttons, but no other function was available.
I decided to reinstall by first deleting the printer from add/remove programs, but no such program existed. The program, although having been in use for about a year, no longer existed.
So, I tried to reinstall the printer using the original install disc. The computer would not allow the disc to run (Autorun. inf)even though it recognized the disc, said it was 'healthy' and displayed the menu. Trying to display or run other items from the menu resulted in no action or an error message "runtime error".
I next went to Kodak on line to find replacement software to download directly from their site. This is not an easy task. Many sites claim to have the software but turn out to be scams to get you to subscribe to their service.
Finally after a long search I found a link to Kodak Drivers and attempted to install the 'Firmware' they had available. This too met with failure. The software from their site would do nothing. The initial install file would download to the computer but it would not install the drivers. Literally nothing more would happen. No error messages or anything else.
You might want to then fault the computer itself, but further searches on the net showed many other people with this same, exact, problem and no solutions offered at all.
After 3 hours we gave up and she decided to just go buy a new printer, obviously not a Kodak. She gave me the printer to experiment with.
I brought it home, ran the software CD in my Acer laptop with Windows Vista and it installed and ran perfectly.
I have no intention of keeping it since my life requires things I can trust. Intead I am giving it to a friend who is not so picky.