PCTools Complaint - Impossible To Cancel Renewal
SAN FRANCISCO, CALIFORNIA -- These guys are good, I mean really good, they have it figured out...they make you jump through several hoops to cancel, and most folks can't spend over an hour on the phone to cancel, and that is the only way you will be able to cancel (be sure to get an email from pctools before you hangup from the customer service clerk) first they say to cancel you must login to a link called "MY ACCOUNT", which they will never let you do, even though you request multiple times for a new password because they make you think you don't know your password, then after you have tried several times with the password they send to you. Try clicking on the "Chat Support" link, you will be assigned a que number (mine was #8) where you will stay at the same number for over an hour, so next try calling the number assigned for customer support for your country, good luck, they will answer but then they have it programmed to hang up immediately to kill the call. Like I said -these guys are good!! LOL, so I put it on auto redial and after about the 32 calls I got someone, and I explained that I worked for a law firm and was going to do my very best to start an investigation into the FRAUD that PCTOOLS is committing, but its ever so subtle how they are doing it. The mans name was Manuel Bailon, Customer Support Representative PC Tools Customer Support Services, he did laugh when I told him the time I spend and all the resources I used to get to the point of talking with him. He knows what is going on, but if you are READING THIS AND going through this same problem that I did, please contact the BBB and report it, that is what I have done, if they get enough of these complaints they will start an investigation and PCTOOLS will stop their scam. I estimate that probably 1 out of 10 customers will go to the trouble I did to cancel the renewal.
Some will kick it back through their credit card, but the majority will accept the charge, and that is how PCTOOLS is generating revenue. PLEASE CONTACT THE BBB, I KNOW THEY ARE OFFICIALLY OWNED IN IRELAND BUT THEY CAN BE STOPPED.