XM Satellite Radio Complaint - Customer service from XM is horrible
Stay away from XM! I was a loyal customer for years, but that has changed. Their customer service is horrible now. I have been trying since Jan 10 to fix the problems their billing department has caused with my account. You cannot trust what they tell you. Even when you have them repeat back what you just told them to make sure they understand, they still get it wrong. Being on hold for an hour every time you call them is not unusual. Happened to me at least 6 times since Jan. Plus, their system always seems to "updating." If you are trying to work through something with the customer service representative and the system randomly goes into update mode, then anything they had just done to fix the problem does not go through and you have to call back and start from square one. Plus, you have no idea when their system will not be updating, so it's a crap shoot as to if your call will be successful or not. On just one call, they kept me on hold for 45 min just to tell me, sorry, call back later, our system is updating. I have lost hours this year trying to work things through. I say again, stay away from XM! I haven't tried Serius, yet, but my God, it has to be better.