Alamo Compliment - Alamo - Enterprise - National Car Rental Nightmare Story
I went to Los Angeles on vacation/business back in April of 2009. I got a vacation package with Southwest Airlines that included stays at the Holiday Inn and a rental car from Alamo. Southwest was a great flight (they were actually early!) and I have high marks for the Costa Mesa Holiday Inn we stayed out.. Alamo on the other hand is a different story. When I confirmed the reservation I asked for a subcompact. When we got to the airport and went to the Alamo terminal there was quite a long line. When we FINALLY got to the terminal the representative was OK. She kept trying to get us to upgrade to a larger car.. We had to refuse several times until she took the hint. She then pushed the CDW waiver on us big time. I also said no to that because I have rental car coverage on my insurance. We finally got away from here to go pick our car up. When we went to the compact area, there was not a SINGLE car out of many spots.. We found a porter and asked what to do, and he said take a midsize.. So we went to the midsize area. There were NO midsize car’s either. I found another porter and she said that we had no choice but to take a large car. So after all that haggling with the front service desk rep, they didn’t even have the car we reserved!! So they ended up giving us the Large car at the compact price. And they knew that they had no compacts but were still trying to charge us for a larger car. So from the get go, this company is a shady business. We went about our vacation and had a great time. When I got back I checked the car in at the airport. I did the run around with the gate agent and he told me it “looked fine” and I specifically asked him if “we were in the clear” and he said yes. We flew home and everything was fine.
Then 3 months later I get a letter from Alamo saying that I owed them “$700” because the car was all scratched up. I tried calling the guy on the letter “Steve Howard” numerous times to discuss but he never picked up nor called me back. They just sent me “after” pictures of the car with all of the scracthes. You couldn’t even see the scratches in the pictures! So I disputed this charge and they have sent me to collections. The collection agents have been harassing me. I have sent them certified letters disputing the charges, but they are still persisting.
I will be getting a lawyer soon and I plan to sue Alamo and the collection agency.
I have also found a class action lawsuit being started. I plan to be a part of that as well.
And just to note, I had used Alamo 3 times in the past and Enterprise 4 times… I was a loyal customer that was always happy with my service.
Now I will NEVER use any of the ERAC companies again (Enterprise, Alamo, National).. I have traveled 3 times since then and I have been using Hertz and Avis. When I told the gate agents my experience with Alamo they couldn’t believe that a company would be so terrible to a loyal customer.
I think it’s a case of “You get what you paid for”.. Pay a little bit more for an UPSTANDING rental car company and you won’t have to go with what I am going through.
So yeah, Alamo your pettyness in trying to get a measley $700 is going to cost you a customer for life. Plus I have been telling all my friends, family, posting in forums about how you treat your customers.
Sean M. Trudeau