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Radiology Associates Of Ocala, P.A Complaint - Poor staff training results in HUGE out of pocket charges

Review by SickandTired3000 on 2010-08-27
OCALA, FLORIDA -- RADIOLOGY ASSOCIATES OF OCALA, P. A after insurance verification and paying the amount they told me to pay wants to balance bill me for over 3,000.00 because they are not providers for my insurance company.

When asked what my out of pocket expense would be BEFORE services were provided I was told only 25.00.
I have contacted this company since March 2010 trying to negotiate up to the Medicare fee schedule they have REFUSED!

Ninety percent of their patients are probably Medicare patients and they refuse to settle, I feel like I am being held hostage.

They tell me they will work on a 6 month payment plan. Had I known before even after asking out of pocket expense they continue to refuse to negotiate a fare deal and only want total self pay charges.

My husband passed away in Feb 2010, I was sick and needed to have these medical test done, I would have driven 500 miles to a participating provider to avoid this harassment. But according to their office staff it was only going to cost me 25.00.

DO NOT USE THIS PROVIDER UNLESS YOU VERIFY INSURANCE YOURSELF.

THEIR EMPLOYEES ARE POORLY TRAINED AND IF AT ALL POSSIBLE AVOID USING THEM FOR FEAR OF HUGE OUT OF POCKET EXPENSES THEY REFUSE TO NEGOTIATE ON THEIR STAFF'S ERRORS AND POOR TRAINING.
Comments:2 Replies - Latest reply on 2012-09-08
Posted by momsey on 2010-08-27:
I really feel for you. It's a good lesson to always check yourself that a doctor or provider is covered under your insurance. It's too easy for a mistake like this to happen. Good luck.
Posted by Newresident on 2012-09-08:
If you are looking for staff with a caring attitude, I would avoid the Windsor Oaks office. The supervisors need to evaluate the performance of several of their staff members to guarantee quality patient relations.

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