Alamo Complaint - Alamo in Europe
Anyone thinking of renting in Europe from Alamo should know that the operations are completely franchised out, Alamo in the States say that they have no knowledge of what happens there, and it is not their responsibility if the car is not as advertised. I signed up (through arguscarehire.com) for a 'Peugeot 207 or similar' from Alamo at Barcelona Airport, but the rental voucher said 'Citroen C2 or similar'. The cars are just not similar; the Peugeot has an engine that is 50% larger than the Citroen, is that much more powerful, is a foot longer and has a trunk that's 50% larger. I took this up with Alamo and they just said 'nothing to do with us; we have nothing to do with how our agent (arguscarhire) describes the car, and the outfit at Barcelona airport is a franchise operation and we have no control over what they do. In other words, Alamo in Europe means whatever some foreign outfit which has bought the Alamo name chooses to do. Caveat emptor.