Hewlett-Packard Company Complaint - Tech Support non-responsive, non-communicative
Resolution Update on 09/01/2010:
HP finally contacted me and resolved my issue.
Just bought a new printed on Aug 16th. Tried many time to install it so it would work with my laptop. The computer would start reading the install disk and get to 15 or 30%, then stay there and never finish. We let it go 6 hours one time, and then tried to call Tech Support. We called Tech Support Aug 21st, and the fellow tried for 4 hours to install this printer. He finally gave up saying he would pass the info on to their 2nd level Tech support and they would call me back the following day. Well they didn't. So the 3rd day I called them, got a tech who read my file and told me someone would get
back to me for sure the next day. No one got back to me. The 4th day, I reached a lady who went in to talk to 2nd level tech support, then came back and said that 'her boss' was taking this on personally, and someone would get back to me.
Well, now we are into the 7th day, and no one has gotten back to me. So I decided to go online to HP's site and see if I could register a complaint.
I signed in, and when they asked what model and serial # my printer was, it kept coming back as an 'unsupported model'.
This is a brand new printer!
How can it NOT be supported by HP or by warranty???!
Needless to say, I'm extremely frustrated. Guess I need to take it back to the store and try to get my money back!
In all fairness to HP, we've never run across anything like this before, but reading this forum is eyeopening.