email@example.com Complaint - Poor Service/Misinformation
I placed a order on the internet with firstname.lastname@example.org. The order was for 2 phones which were $.99 each and a 600 minute shared calling plan. I received an e-mail from them notifying me I was approved and my order would be shipped. Shortly, thereafter, I received a phone call from a Nextel Representative stating that I needed to take my identification to a Nextel Representative in my area have them call them and then they would ship my order. I went to the Nextel Representative and they told me they do not handle websales. I came home and notified email@example.com via e-mail asking them if I could fax them my identification. They sent me a e-mail back saying my order had been cancelled as I requested. I sent them another e-mail asking them to re-open my order because I did not cancel it. They sent me an e-mail to call a 800 number they said websales did not handle updating the orders. I called the number they gave me and they said they had nothing to do with websales. If nobody has any knowledge, control or anything to do with websales, why is firstname.lastname@example.org posting advertisements for cell phones and collecting peoples personal information. Here I am all exciting waiting for delivery of my new Nextel phone and they sent me on a wild goose chase. It is not only unprofessional, but it is false advertising.