Time Warner Complaint - HORRIFIC COMPANY...Just read the reviews ALL over the internet
My fiance and I have had Time Warner cable service for over 2 years in Mar Vista California (near Venice/Santa Monica area). Dealing with them has truly been one of the most painful experiences we've ever had with any company from every standpoint. Their customer service is horrific, their cable boxes malfunction on a near-daily business (please just imagine how annoying this would be for 2 entire years) and, the worst part, we have no other options as far as cable companies go. To give you an idea, our cable box has been replaced 5 times in the last 2 years (yes, five) and after each replacement, the exact same problem persists (DVR doesn't play, rewind or record properly, will freeze for several minutes, then suddenly fast forward to the end of the show). My fiance was watching the world series on DVR last year and the box suddenly fast forwarded all the way to the end of the game (talk about ruining the surprise). Can't tell you the number of times we've just sat and looked at each other while a show we were watching stood frozed for 5 minutes or more, we've had to unplug and reboot the box at least 50 times before.
What sent me over the edge was last week, after we got our 5th box, I called to ask for a credit for the time that the box was essentially useless (the technician suggested I do this after HE couldn't get 3 of the boxes from is van to work, then finally installed a 4th). I was placed on hold for 35 minutes by customer service while waiting for a supervisor. The representative got back on and said the supervisor was busy and would call me back within 1 hour. We waited 5 days and called back ourselves. Another supervisor looked at the notes from 5 days before and said, I quote, "We decided your request was unreasonable and decided there was no reason to call you back." We got a whopping $6 credit out of him for the pain of over 2 years without functional cable. The technician had also told us to ask for a 3 month free showtime special they were running, and the supervisor straight up said "no" to this request also (IT WAS THEIR OWN SPECIAL!!!)
We've always hated the idea of satellite, but Time Warner Cable is truly a disgusting company that really deserves to go under for taking advantage of people, so we're gonna switch. I think there are some new providers coming to the area, but not for another year or two :(
If you have doubts about my review check out all the other ones on Yelp adn Google and this site and everywhere else.