Office Max Complaint - Returns Require Exposure of Personal Data
As an employee tasked with a shipping duty, I took the company OfficeMax charge card and bought $102 worth of boxes, tape and bubble wrap. At the end of the day, I found I had too many boxes and not enough bubble wrap. Brought back 4 boxes (<$16) and the store receipt and left the boxes at the service desk with the employee. Picked up the bubble wrap, went back to the counter, gave him card and receipt, he enters the info and asks for my DRIVER'S LICENSE. I decline, telling him I have no desire to provide such sensitive data for a $16 return, especially when it was a company charge. Much consternation, he calls the manager over. Manager verifies entered data, then shows me that the program requires entry INTO THEIR DATABASE the DRIVER'S LICENSE, GOVERMENT ID or MILITARY ID NUMBER of the returner to proceed further. I inform him again that I will not provide that information for a $18 purchase and will not have my personal data associated with a company OM charge card or made available for identity theft. More consternation. Glares. Slams receipt on counter and announces "I'll have to manually enter this return" and demands my name and address and phone number. Has to eneter it 4 times, once for each box returned. Takes 60 seconds per box. Requires manager override to accept manual information each time. Gives me a lear and tells the employee to finish the sale, his part was done. Name, address and phone number provided were all bogus, and was not asked to verify data by ID.
Bad enough they had to go through such a process to enter a small return, they had to demand my personal information and were irritated when it was refused. And the collection of this data is so entrenched, the credit card swiper actually demanded "Please slide your driver's license now", as if it was a normal action to take!
OfficeMax: you have no right to this type of data, no right to maintain a record of it and no chance of ever seeing a dime of my money, ever.