Bally Total Fitness Complaint - How to escape the Bally Lifelong Membership Scam
CALIFORNIA -- My boyfriend signed us up for what we thought was a "no commitment" membership at a gym in Mass with 1 free guest pass for 3 months last Christmas. It was one of the worst mistakes he could have made. If you actually read all the ever so tiny fine print the contract is for LIFE (with a few small exceptions (death, serious illness, moving 25 miles away from the gym etc). Do a Google search on "Bally Scam" and you will find thousands of hits. They use a lot of "bait and switch tactics". They never let most people out of the scam. There are reports of deceased folks being charged a monthly bill. The only way they claim you can cancel a membership is via their customer service line in California. This is a joke and nothing gets resolved. Luckily we got the attorney general and better business bureau involved and then things finally seemed to shift after several months of work, letters sent by certified mail and phone calls. It appears that we were finally able to cancel our memberships. We changed the credit card # that we gave them and reported them to the credit card company as well. Here is a link to the template we used for our "30 day Demand letter". http://www.mass.gov/?pageID=ocaterminal&L=3&L0=Home&L1=Consumer&L2=Consumer+Legal+Resources&sid=Eoca&b=terminalcontent&f=30_day_demand_letter&csid=Eoca
Stay away from Bally gym and spread the word!!