MetroPCS customer service Complaint - Metro PCS too many problems
FLORIDA -- MetroPCS wanted my full SS # to port my current cellular # to Metro (I refused.) Refused & kept refusing. You also have to create a pass code & all Metro customer service agents ask for it when accessing your account. The first time they accessed my account in the store they kept my account window open; initially refusing to close it, although I was leaving the store. They said they closed it. Now my user ID & password do not work on the secondary log-in page to access "details" of my account. There was also a problem with billing. 611 said I have to go back to the store to correct this. Additionaly, they promised to exchange my cell phone if there was less than 1 hr talk time on it w/in 7 days. In 2 days w/55.18minutes on the phone they told me there had just been a change of policy and I could not maintain my ported # if I exchanged my phone. I was given an 800 # to call but customer service barely spoke English - said I could not keep my #. Later I called 611 Metro PCS customer service from my Metro phone and was told this was not true. However, it was too late because I had talked for more than an hour. I kept the phone. I haven't been able to access certain webpages as the phone does not appear to have a / character among other problems. Moreover, the phone comes charged & the battery does not hold a charge well. I wish I had asked for an un-opened box.
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