Vanderbilt Mortgage Complaint - Worst Mortgage Company Out There: Vanderbilt Mortgage
MARYVILLE, TENNESSEE -- Vanderbilt Mortgage truly has the worst customer service possible. I agree with the other complaints listed. They call and harass you even if your payment is one day late; even though, the statement says you have 10 days. I paid my loan on time for almost 10 years, but when I suffered a lay off during the recession my payment got behind. Every company I owed, even the company who had my auto loan, has been more than helpful and understanding. Vanderbilt representatives, Jennifer Blosser, Sherry Harrison, and Kate Barker are all poor excuses for customer service and management.
I totally understand that they have a job to do; however, they really seem to enjoy getting an attitude and voicing smart remarks. I can see now from reading all the other complaints that they do this with everyone. At one point in time, I really wondered if it was just me. They call and make threats, they lie about being able to assist you if possible, and they lie about what legal action they can take at what time in order to scare you. This has been the worst experience ever. Before my layoff, I had never gotten behind on bills so I didn't know what to do or how to handle it. Needless to say, Vanderbilt made it unbearable.